Privacy Policy

1. Who We Are

Veltrava IT Ltd is the data controller for personal data collected through this website and in the course of providing our managed IT services.

Company registration number: 17553164. Registered in England & Wales.

If you have any questions about this policy or how we handle your data, please contact us at hello@veltrava.co.uk or by calling 0333 015 2611.

2. What Data We Collect

We may collect and process the following categories of personal data:

Identity and contact data: your name, company name, email address, telephone number, and any other information you provide when completing our contact form or communicating with us.

Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

Usage data: information about how you use our website, including pages visited, time spent on pages, and links clicked.

Communications data: records of correspondence if you contact us, including emails and enquiry form submissions.

3. How We Collect Your Data

Direct interactions: you may provide us with personal data when you fill in our contact form, send us an email, call us, or otherwise correspond with us.

Automated technologies: as you interact with our website, we may automatically collect technical and usage data about your equipment and browsing actions. We collect this data using cookies and similar technologies.

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide information about our services — lawful basis: legitimate interests.

To enter into and perform a contract with you or your organisation — lawful basis: contract performance.

To send you relevant marketing communications about our services where you have consented or where we have a legitimate interest to do so — lawful basis: consent or legitimate interests.

To improve our website and services through analysis of usage data — lawful basis: legitimate interests.

To comply with legal and regulatory obligations — lawful basis: legal obligation.

5. Sharing Your Data

We do not sell, rent or trade your personal data to third parties.

We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services (for example, cloud hosting providers and IT management platforms). These parties are contractually obligated to keep your data secure and to use it only for the purposes we specify.

We may also disclose your data where required by law, court order, or to protect the rights, property or safety of Veltrava IT Ltd, our clients, or others.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

Enquiry and contact form data is retained for up to 2 years from the date of last contact. Client data is retained for 6 years following the end of the contractual relationship, in line with our legal obligations.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: you may request a copy of the personal data we hold about you.

Right to rectification: you may ask us to correct inaccurate or incomplete data.

Right to erasure: you may ask us to delete your personal data in certain circumstances.

Right to restrict processing: you may ask us to restrict how we use your data.

Right to data portability: you may request a copy of your data in a structured, machine-readable format.

Right to object: you may object to our processing of your data where we rely on legitimate interests.

To exercise any of these rights, please contact us at hello@veltrava.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device by your web browser.

We use strictly necessary cookies to enable core website functionality. We may also use analytics cookies to understand how visitors interact with our site. You can control cookies through your browser settings; however, disabling certain cookies may affect the functionality of the site.

9. Security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Where we have given you (or where you have chosen) a password to access certain parts of our website, you are responsible for keeping that password confidential.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.